Terms and Conditions of Use

These terms and conditions govern all supply of goods and services (“products”) by Business Author Academy, of Australia, (“we, “us”) to you, the purchaser of goods and services from us, including your use of the website at businessauthoracademy.com (“the website”). They are effective from 1 December 2018.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online member store, you must be 18 years of age or over.

Purchases from our online space may only be made by persons who are acquiring services for their own use, and you must not acquire services from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant that you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product/Service is not available, we will endeavour to notify the non-availability in descriptions on our online shop.  If coaching support is included in the product description, expect that level of support outlined to be delivered over the internet. 

All prices are in AUSTRALIAN Dollars and are inclusive of any Goods and Services Tax (“GST”) applicable unless stated to be otherwise. All prices are correct if published on the website. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept direct deposit transfers for Writing Coaching – please email admin@businessauthoracademy.com for setting this up. (We charge no extra fees).

We accept payment from your PayPal account, with a linked credit card or bank account.

Credit Card Security

All payments are processed via PayPal’s secure payments system to ensure high levels of payment security and are subject to PayPal’s terms and conditions.

Click here to for PayPal’s check-out and payment protection.

Returns Policy

Due to the nature of digital content, we do not offer a refund or credit on a purchase after the stated 30-day cooling off period unless one of our promises has been breached or as required under Australian Consumer Law or the Competition and Consumer Act 2010.

To ask for a refund or a hold on monthly subscription, please send an email to admin@businessauthoracademy.com.au from your member email address. Understandably, we must check that it is you before offering a refund.  If no response, phone (+61) 0 403 125 038.

Although we are generally understanding of honest mistakes, there is generally no obligation for us to provide a refund or credit in situations like: 

  • you have changed your mind about purchasing,
  • you do not have sufficient expertise to implement the training guides
  • you ask for goodwill, or
  • you can no longer access the subscribed website because you misplaced a password. (Ask for help instead).

If we have heard from you and decide to issue a refund or credit, this will generally be done using the same manner in which you made the purchase (i.e. a reversal via the same payment portal). Due to currency fluctuations between countries and conversion costs of this, we cannot promise that this refund will be the same amount as the initial payment.

Customer Complaints

While we always endeavour to meet customer expectations, for support services like Writing Coaching or Pro Publishing Packages, sometimes you may have a complaint.

If we have breached one of the promises in our marketing materials (website or brochure) or you do not believe you have received top quality services, then please write to Jennifer Lancaster, admin@businessauthoracademy.com or enquiry@jenniferlancaster.com.au and Business Author Academy will try to make good.

You may also seek out the support of Australia’s ‘Fair Trading Office’ if not satisfied with our response and reparation.



We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. 

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Competition and Consumer Act 2010 (CCA)

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside. 

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of Queensland and Australia. The Courts of Australia shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based. 

Privacy Policy and Confidentiality

If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to ‘opt out’ of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you. 

Opting out of receiving the above-mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. Your contact information will never be sold or rented to another party.

You will need to permit us to place data files (“cookies”) on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of the Website may not be available to you. 

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at businessauthoracademy.com.au.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.